Shipping Information
Shipping occurs via DHL or DPD. The shipping costs are calculated according to the following table:
| Shipping costs for Germany, Austria and France: | |
|
Germany: |
2,90 € (omitted from 60 EUR order) |
|
Austria: |
3,40 € (omitted from 60 EUR order) |
|
France: |
3,40 € |
|
|
|
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Shipping costs to other countries, divided into zones: |
|
|
Zone 1: |
8,90 € |
|
Zone 2: |
10,90 € |
|
Zone 3: |
15,90 € |
|
Zone 4: |
19,90 € |
|
Zone 5: |
25,90 € |
|
Zone 1: |
Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, |
|
Zone 2: |
Andorra, Albania, Armenia, Azerbaijan, Bosnia-Herzegovina, Georgia, Greenland, Iceland, |
|
Zone 3: |
Algeria, Egypt, Israel, Jordan, Canada, Lebanon, Libya, Morocco, Syria, Tunisia and USA |
|
Zone 4: |
All countries and areas that are not associated to zones 1, 2 or 3. |
|
Zone 5: |
Australia |
Delivery times
Delivery times vary depending on the product, they are shown on the product page. Products that we currently have in stock, will be prepared within 1-2 business days. When products are not in stock products the processing time is 5-6 business days. For products for individual orders the delivery time is 14 working days. Please note that on sundays and public holidays, orders are not processed. We will be happy to answer on all your questions by email info@goodlens.com or by phone at +49 (0) 5426 292 31 69, Monday to Friday from 09:00 until 17:00 clock.
Payment methods
Basically, we offer payment by credit card, account or PayPal. Depending on the payment option, you will receive a discount on the total amount of the delivery. To get the best price, we recommend to pay the order always by credit card because you get the highest discount here. See the discounts granted and available payment methods in the table below.
| Country | Payment method |
| Germany and Austria: |
Credit card (2% discount) by invoice PayPal |
| Foreign countries: | Credit card (2% discount) PayPal |
Our bank details are as follows:
Name: Colena AG
Bank: VR-Bank Biedenkopf Gladenbach eG
IBAN.: DE35 5176 2434 0060 1770 07
BIC.: GENODE51BIK
Discounts / Promotions and coupons
In our online shop, time-limited (for example discounts) or unlimited (such as credit card payment discount) price promotions / discounts are offered. In addition, we offer birthday coupons and other gifts to our customers, so that they can purchase our contact lenses and care products even cheaper. Please have understanding for the fact that you can participate in only one price action while ordering. If multiple options are available to you to purchase our products at a discount, then you simply give one of the vouchers to your friends or relatives.
Safety instructions
We handle the issue of data security very seriously, we do everything to ensure the security of your personal information. The data transfer, which takes place in the ordering process, is encrypted at goodlens according to the latest state of the art. In addition, no data of our customers is disclosed by us to third parties, unless it is required for the execution of the delivery. We also ensure that each of our employees has access only to such information, which is required according to his function for order processing. If you wish, that your data is deleted from our system, then simply get in contact with us.
